Applying TQM in Social Projects –Children rights and youth participation as the community capacity building next frontier.
Is it possible to deliver a “Toyota-type” social service?
That is the question that led us to start a research on TQM, lean production methods and children participation. This article is the first article draft, intended to be a “provocative” piece of information that gathers without any kind of scientific design, data from different sources.
First of all, let me define TQM. Project Management and Total Quality Management (TQM) are all achieved through similar protocols and procedures such as employee empowerment in decision making, the use of facilitated teams in the organization, individual responsibility for products and services and a strong customer service orientation, working from a set of values envisioning a mission, maintaining commitment, sustaining motivation, prioritizing tasks, cooperating with others, communicating effectively and seeking to continuously learn and grow 
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 John Morfaw, Total Quality Management (TQM): a model for the sustainability of projects and programs in Africa (University Press of America, 2009), xiii.